Cookie Policy
Effective date: 22 March 2026
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits and remember information about your session, preferences, and activity.
Similar technologies include local storage, session storage, and pixel tags. This policy covers all such technologies collectively referred to as "cookies".
2. Cookies We Use
GatePass uses the following categories of cookies:
| Category | Cookie name(s) | Purpose | Duration |
|---|---|---|---|
| Essential | gatepass_session | Maintains your authenticated session so you stay logged in as you navigate the Platform. | Session (cleared on browser close) |
| Essential | checkout_hold | Stores your inventory hold reference during the checkout process to prevent your selected tickets from being released before payment. | 10 minutes |
| Functional | city_preference | Remembers your selected city for event browsing so you see relevant results on return visits. | 30 days |
| Analytics | _ga, _ga_* | Google Analytics cookies used to collect anonymised information about how visitors use the Platform (pages visited, session duration, device type). IP addresses are anonymised. | Up to 2 years |
GatePass does not use advertising cookies, cross-site tracking cookies, or social media tracking pixels. We do not share your browsing behaviour with advertising networks.
3. Third-Party Cookies
Some cookies on the Platform are set by third-party services that we use to operate the Platform:
Stripe
Stripe sets cookies to detect fraud and ensure the security of payment transactions. These cookies are essential for payment processing and cannot be disabled without disabling payments. Stripe's cookie policy is available at stripe.com/cookies-policy/legal.
https://stripe.com/cookies-policy/legal4. Managing Your Cookie Preferences
Essential cookies cannot be disabled as they are necessary for the Platform to function. You may disable functional and analytics cookies through your browser settings.
Most browsers allow you to view, manage, and delete cookies through their settings menu. The following links provide instructions for common browsers:
Please note that disabling cookies may affect the functionality of the Platform. In particular, disabling essential cookies will prevent you from logging in or completing a purchase.
5. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable law. We will notify you of material changes by posting a notice on the Platform. The updated policy will be effective from the date stated at the top of this page.
6. Contact Us
If you have any questions about our use of cookies, please contact our Privacy Officer at [email protected].